Refund & Cancellation Policy.
Effective date: 07-11-2026
Our services are professional services delivered by people. This policy explains when fees can be refunded and how cancellations work.
Cancellation before work starts
If you cancel an engagement before we begin work, any professional fee you have paid is refunded in full, less any payment-gateway charges.
Cancellation after work starts
If you cancel after work has started, we charge for the work completed up to the date of cancellation, and refund any remaining balance of the professional fee.
Non-refundable amounts
- Government, portal, certification and other third-party fees once paid on your behalf.
- EMD, bid security and similar deposits, which are governed by the buyer's terms.
- Consultation and training sessions once delivered.
- Fees for work already completed and delivered.
Bid outcomes
Fees are for the professional work performed and are not refundable on the basis of tender outcomes, as awards are decided by buying organisations.
Training programmes
Programme fees may be refunded if you cancel before the programme starts. Once a programme or session has begun, fees are not refundable, but we may allow a transfer to a later batch where available.
How refunds are made
Approved refunds are processed to the original payment method, typically within 7–10 working days of approval.
Request a cancellation or refund
Email mail@bidnexa.com or call +91 62021 65869.
Bid Nexa, operated by Leegal (G Sons Group Enterprise), GS006, Vikash Nagar, Gosala Road, Ramgarh, Jharkhand 829122, India.